Building a happy, healthy and highly engaged workforce is one of the key priorities for modern business leaders. Success in this area leads to success in talent acquisition and retention, and also customer and client experience. In this episode of The Ireland Canada Connection, host Patrick Haughey of AudioBrand is joined by:
– Miriam Manning, Director of Human Resources at TELUS International Ireland. Headquartered in Canada, and with 50,000 team members globally, around 2000 of those based in Ireland. TELUS International provides exceptional customer experience solutions for its partners, and Miriam sees providing an exceptional employee experience as a central part of that role.
– Desmond O’Sullivan, Director of Customer Experience and Director of PMO at Optel Group. A company with operations in both Canada and Ireland, Optel Group is global provider of traceability, track-and-trace and vision systems. The company has four facilities across four different continents, and currently tracks over 25 billion products.
Miriam and Desmond discuss how their companies go about creating an exceptional employee experience, what impact this has on culture and productivity, and what advise they would give to others, based on their experience.